Order Cancellation and Modification Policy
At Snazzyly, we understand that situations may arise where you need to make changes to your order. This policy provides detailed information on the rules and process for canceling or modifying your order.
1. Order Cancellation or Modification Timeframe
We accept requests for order cancellations or modifications within 6 hours from the time of purchase. This timeframe applies to all orders, including those placed during weekends and holidays. After this period, your order will be moved into our processing and packaging phase, and no further changes or cancellations can be made.
If more than 6 hours have passed since the time of purchase, you may only request a return in accordance with our Return and Refund Policy.
2. How to Request a Cancellation or Modification
To request an order cancellation or modification, please send an email to our support team at the address below. Please provide the following information in your email:
- Order number
- Details of the changes needed (e.g., product, shipping address)
Our support team will respond to your request within 1-2 business days to confirm the status of your cancellation or modification.
3. Refund Policy for Canceled Orders
Once your cancellation request is confirmed and processed, we will initiate a refund. The refund will be issued back to your original payment method within 5-10 business days.
Processing times may vary depending on your payment provider or bank, and we are not responsible for any delays once the refund has been issued.
4. Contact Us
If you have any questions about this policy, please do not hesitate to contact us:
Address: 12712 Stillbrook Drive, Bakersfield, CA 93311, United States
Email: support@snazzyly.shop
Phone: +1 303-536-7359
Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM (Pacific Time)